Refund Policy
Course fees are non-refundable
Once your registration is confirmed and payment is made, course fees are non-refundable. This applies if you change your mind, decide not to attend or cannot attend. Please check the course, date and time carefully before you pay. We will share this policy with you before you make payment.
Missing a class: rescheduling with proof
If you cannot attend a confirmed session because of illness, injury, a family emergency or another situation beyond your control, you may request to reschedule to another available session of the same course.
- Tell us as soon as possible, ideally before the session starts, by WhatsApp.
- Provide supporting proof, such as a medical certificate or another relevant document, within 3 days of the missed session.
- Each registration includes one free reschedule. Any further reschedule costs an S$30 administration fee.
- The rescheduled session must be completed within 3 months of your original session date.
- Rescheduling is subject to available places and our written confirmation.
Without supporting proof, or after the 3-month period, the missed session is forfeited and cannot be rescheduled or refunded.
If Future Institute cancels or changes a course
If we cancel a course, or cannot deliver part of it, you can choose either a refund of the fees paid for the part not delivered or a place in another available session. If we change the date, time or venue of a session and the new arrangement does not suit you, the same choice applies. We will not require you to accept course credit instead of a refund in these situations.
How to make a request
Send your request by WhatsApp using the details on our Contact Us page. Include your name, course code, session date, booking reference and any supporting proof.
- We will reply in writing and send you a request form to complete.
- We will review your request within 7 days of receiving the completed form, and tell you the outcome in writing.
- Where a refund is approved under this policy, we will arrange payment within 7 days of approval.
Your rights under the law
Nothing in this policy affects any rights you have under Singapore law that cannot be excluded, including under the Consumer Protection (Fair Trading) Act.